Support
Contact Us
Every account, payment, tenancy and property purchase question is handled by our team. Account-specific issues must start in the app so we can verify you securely.
In-app support chat
Open Rentilly → Profile → Help & Support. Fastest route; your escrow history is already attached.
info@myrentilly.com for general questions and data protection requests under the NDPA 2023.
Escrow disputes
Raise the dispute on the transaction itself in the app so the funds are frozen immediately, then contact us.
Registered office
E-Homes Global Inclusive Limited, product of Rentilly (RC: 9063796). No. 4 Ehomes Close, Zartech Area, Oluyole, Ibadan.
Support hours
Monday to Saturday, 8am–8pm WAT. Fraud reports are monitored 24/7.
Send us a message
Prefer to write it out? Send a support mail straight from here — it lands in our inbox at info@myrentilly.com and we reply to your email.
Before you contact us
Have your transaction reference ready. Rentilly staff will never ask for your BVN, NIN, card PIN, one-time password or app password. Any message asking for those is a scam — report it through Report Fraud.