Terms and Conditions of Service

01Acceptance of contract terms & territorial scope

These Terms and Conditions of Service ("Terms" or "Agreement") constitute a legally binding contract between you (whether individually as a Tenant, Landlord, Property Buyer, Partner, or on behalf of a corporate entity) and E-Homes Global Inclusive Limited (RC: 9063796) and Pickpadi Global Ltd (RC: 8229347) (collectively, "Rentilly", "we", "us" or "our").

Rentilly operates nationwide across all 36 States of the Federal Republic of Nigeria (Abia, Adamawa, Akwa Ibom, Anambra, Bauchi, Bayelsa, Benue, Borno, Cross River, Delta, Ebonyi, Edo, Ekiti, Enugu, Gombe, Imo, Jigawa, Kaduna, Kano, Katsina, Kebbi, Kogi, Kwara, Lagos, Nasarawa, Niger, Ogun, Ondo, Osun, Oyo, Plateau, Rivers, Sokoto, Taraba, Yobe, Zamfara) and the Federal Capital Territory (Abuja), and provides cross-border services for diaspora property investors.

By registering an account, installing the Rentilly mobile application, accessing our web portal, or using our digital escrow and real estate facilitation services, you agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

02Regulatory & institutional status disclaimer

• Fintech facilitation disclosure (BOFIA 2020): Rentilly is a property technology and financial software platform. Rentilly is NOT a commercial bank, mortgage institution or licensed depository. All deposit liabilities, dedicated virtual accounts (NUBANs), fund custody, card issuance and settlement services are provided exclusively by our CBN-licensed financial partners.
• Legal Practitioners Act disclaimer (Cap L11 LFN 2004, s.22(1)(d)): Rentilly is NOT a law firm and does NOT provide legal representation or legal drafting services. Digital tenancy agreements, templates and summaries generated on the Platform are automated contractual memorandums recording the commercial terms agreed between the parties. Parties requiring formal conveyance, franking or judicial lodgment must use an enrolled Legal Practitioner with a valid NBA Practicing Seal.
• Brokerage & AML disclosure: Rentilly operates in line with standards set by SCUML / NFIU and applicable State Real Estate Regulatory Authorities, including the Lagos State Real Estate Regulatory Authority Law 2021 and equivalent state boards.

03User roles, registration & identity verification

• Eligibility: you must be at least 18 years old and legally competent under Nigerian law to form a binding contract.
• Tenants / Renters: individuals seeking verified residential or commercial properties and managing rental covenants nationwide.
• Property Owners / Landlords: genuine titleholders or verified asset managers listing properties for lease or sale in any Nigerian State or the FCT.
• Corporate Partners / Developers / Agents: registered real estate developers, verified agency partners and institutional property managers.
• Mandatory identity verification: in line with AML laws and CBN regulations, all users accessing wallet, payout or escrow features must complete Level 2/3 identity verification, including full legal name, date of birth, phone number and NIN/BVN match, performed by licensed verification bodies. False identity credentials or impersonation is a criminal offence and results in permanent account termination and referral to the EFCC.

04Rentilly escrow & funds governance

To eliminate rental fraud, fake agent syndicates and advance-fee property scams, all rental commitments, caution deposits and purchase reservations are placed into automated escrow held in custody by our licensed financial partners.

• Tenancy release: rent held in escrow is released to the Landlord's wallet only upon (a) physical or verified inspection completion, (b) execution of the digital tenancy agreement by both parties, and (c) confirmation of possession handover.
• Caution deposits are held in independent escrow throughout the tenancy.
• On lawful expiry or determination of tenancy, a post-tenancy inspection must be conducted within seven (7) business days.
• Where no verified damage or utility debts exist, the caution deposit is refunded to the Tenant within fourteen (14) days.
• Where damage is claimed, the Landlord must upload verifiable receipts and estimates. Uncontested balances are released immediately; disputed sums go to the Rentilly Dispute Resolution Desk or the appropriate Multi-Door Courthouse under the Arbitration and Mediation Act 2023.

05Outright property purchase & Land Use Act governance

• No instant title conveyance: under Sections 21, 22 and 26 of the Land Use Act 1978, alienation of any interest in land in Nigeria requires the consent of the State Governor (or the Minister of the FCT for Abuja). Rentilly does not represent that any purchase initiated on the Platform is an immediate legal transfer of title.
• Conveyancing in progress: all outright sales processed via Rentilly Escrow are designated "Conveyancing in Progress / Under Contract Escrow".
• Purchase funds stay in escrow until an enrolled legal practitioner confirms root of title and official search results at the relevant State Lands Registry (e.g. Alausa for Lagos, AGIS for Abuja, or the State Ministry of Lands).
• …and a formal Deed of Assignment and Contract of Sale is executed by both parties.
• …and the official application for Governor's (or Minister's) Consent and stamping has been lodged.

06Statutory tenancy clauses & prohibition of self-help

All users executing tenancy memorandums on Rentilly agree to abide by the Tenancy Law of the State where the property is situated, or the Recovery of Premises Act (Cap 544 LFN 1990) for properties in Abuja (FCT).

Landlords agree NEVER to resort to self-help: forceful ejection, lockout, demolition, removal of roofs, doors or windows, disconnection of water or electricity, or harassment of Tenants. Possession may only be recovered through due process, after statutory notices and an order of a court of competent jurisdiction.

• One (1) week notice for a weekly tenant.
• One (1) month notice for a monthly tenant.
• Three (3) months notice for a quarterly tenant.
• Six (6) months notice to quit for a yearly tenant.
• Followed by a mandatory seven (7) days notice of owner's intention to apply to court to recover possession.

07Fees, charges & billing

• Platform & Escrow Facilitation Fee: Rentilly charges an operational and software facilitation fee on processed transactions, covering platform maintenance, identity screening, escrow infrastructure and real-time bank routing. It is not a legal drafting fee.
• Transfer & withdrawal fees: outward bank transfers from user wallets attract standard CBN-regulated electronic transfer charges and switch levies.
• SMS transaction alerts: charged at ₦20 per alert to the requesting user's wallet. You may enable or disable SMS alerts at any time in your Profile notification settings.

08Prohibited activities & account termination

Rentilly may freeze balances, flag accounts, suspend access and notify law enforcement (including the EFCC, NIBSS and NPF) on detecting fraudulent or prohibited conduct. You agree not to use the Platform for any of the following:

• Listing properties for which you do not hold valid ownership, power of attorney or written management authority.
• Money laundering, terrorism financing, card fraud or circular fund laundering.
• Posting fraudulent or phantom listings, or predatory agency surcharges above statutory thresholds.
• Using automated bots or scrapers, or reverse-engineering platform APIs.

09Intellectual property rights

All intellectual property in the Platform — software code, UX/UI architecture, graphics, trademarks, logos and proprietary escrow algorithms — is the exclusive property of E-Homes Global Inclusive Limited and Pickpadi Global Ltd (RC: 8229347). Unauthorised copying, modification, reverse compilation or redistribution is prohibited.

10Limitation of liability & disclaimers

• The Platform is provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied.
• Caveat emptor: Rentilly performs digital credential screening and community verification, but Tenants and Buyers are strongly advised to visit properties physically and retain independent legal counsel for official title searches before completing transactions.
• Rentilly, its directors, employees and partners are not liable for indirect, punitive or consequential damages. Our total liability in any dispute shall not exceed the Platform Facilitation Fee actually received for the transaction in dispute, save where Nigerian law (including the Federal Competition and Consumer Protection Act 2018) does not permit such a limit.

11Governing law & multi-state dispute resolution

• This Agreement is governed by the laws of the Federal Republic of Nigeria.
• Disputes are first submitted to the Rentilly Legal Grievance Desk at legal@myrentilly.com for amicable resolution within fourteen (14) days.
• If unresolved, disputes go to final and binding arbitration under the Arbitration and Mediation Act 2023, seated in Lagos or Abuja for commercial transactions.
• Property possession disputes are referred to the Citizens' Mediation Centre, the Multi-Door Courthouse, or a court of competent jurisdiction in the State where the property is situated.

12Contact information

• Legal & Regulatory Department: legal@myrentilly.com
• Compliance & Anti-Fraud Unit: compliance@myrentilly.com
• Support Desk: support@myrentilly.com
• Entity: E-Homes Global Inclusive Limited / Pickpadi Global Ltd (RC: 8229347)